Invoicing and Payment Guidelines
At Gumnut Business Solutions, we prioritize transparency and efficiency in our invoicing and payment processes. To ensure a seamless experience, we kindly ask our clients to adhere to the following guidelines:
- Ensure all provided information on invoices is accurate and up-to-date.
- Submit invoices promptly and in accordance with the agreed-upon payment terms.
- Make all payments within the specified payment period.
By following these guidelines, you help us maintain the high standard of service you expect. Thank you for your cooperation and support.
Subscription Renewals:
Prepayment Policy: We require payment before renewing any services, including domains, hosting, plugins, and SSL certificates. Unpaid services will not be renewed.
Non-Payment Consequences:
Hosting: Failure to pay will result in your website being shut down.
Domain: Non-payment will cause your website to be taken offline, and you may lose access to emails connected to this domain.
SSL Certificate: Without renewal, your website will be flagged as insecure, potentially blocking access for users with antivirus programs.
Service Rates:
Our service rates are outlined in our agreements and invoices. Any changes to rates will be communicated in advance.
Payment Terms: Invoices are due upon receipt unless otherwise specified. Late payments may incur additional fees.
Service Rate Increases: We reserve the right to adjust service rates. Clients will be notified of any rate changes at least 30 days in advance.
Late Payment Policy:
Late Fee: A late fee of 20% will be applied to the total invoice amount if the payment is not received within 15 days after the due date. This is to ensure timely payment and avoid service interruptions.
Admin Fee: An additional admin fee will be charged for each reminder email sent after the invoice is overdue. The first reminder will be sent one week after the due date, and subsequent reminders will incur an admin fee of $25.00 each time they are sent after the initial 7 days of the invoice being overdue.
Non-Payment Consequences: Unpaid invoices beyond the late fee period may result in service suspension or termination.
Cancellation Policy:
Clients must notify us at least one month before the renewal date if they wish to cancel any subscription.
Cancellations can be made by replying to the renewal notification email with the subject line "Cancel Subscription" and including the subscription details.
Once a service is canceled, it will not be renewed, and associated services (e.g., website hosting, domain registration, SSL certificates) will be terminated accordingly.
Service Interruption:
Hosting Services: If your hosting service is interrupted due to non-payment, your website will go offline until the outstanding balance is paid.
Domain Services: Non-payment for domain renewals will result in your website being taken offline and potential loss of associated email services.
SSL Certificates: Without an active SSL certificate, your website will be flagged as insecure, potentially deterring visitors.
Payment Options:
Credit Card Payments: A 2.9% fee applies to all credit card payments. If you prefer to avoid this fee, you can use one of the alternative payment methods below.
E-Transfer (Canadian Clients):
Canadian clients can use e-transfer to avoid the credit card fee.
Bank Transfer (New Zealand, Australian, and American Clients): Clients from New Zealand, Australia, and the USA can make bank transfers to a local bank in their country to avoid the credit card fee. Note that these transfers are not considered international transactions.
Bank Transfer Details: We use Wise to ensure local bank accounts for international clients. For New Zealand invoices, the transfer will be made to a New Zealand account, and similarly for other countries.
Additional Services:
Website Maintenance: Regular maintenance packages are available to keep your website updated and secure.
Custom Development: We offer custom development services for specific client needs. Please contact us for a quote.
Refund Policy:
Refunds for prepaid services are not available once the service period has commenced.
If you cancel a service before the renewal date, any prepayments for the upcoming period will be refunded..
Contact Information:
For any questions or assistance, please contact us at billing@gumnutbusinesssolutions.com.